Helene
has worked for the Solutionz Group since July 2006 as Director of Strategic
Planning. Her role with Solutionz is to develop business improvement
methodologies and to support the business development process activities of the
CEO. Since with Solutionz, Helene has created business improvement modules that
focus on business growth, business start-up, new product launch, customer
centricity, effective confrontation and merger and acquisitions.
Helene
also specializes in business start-ups.
In that capacity Helene has been on hand to assist in the start up of
the LeisureLogix business, one of the investments of Solutionz’ CEO. Her role on that project was to work in
concert with the product team to develop the Customer Service and
Implementation plans to support the launch of the RoadTrip Wizard for
Travelocity and to develop the training materials for the call center and
customer service teams, which is her core expertise She also helped launch HotelsbyHospitals.com
and is working on the launch of both HotelsbyPlaces.com and WineCentral.tv.
Helene
has over 20 years of experience in marketing; call center, and communication
industry. She has a natural ability and enjoys working on business improvement
methods. Helene has a strong sense of identifying, managing and qualifying new
business opportunities.
She
received her Six Sigma certification while working for GE Consumer Finance
(later renamed GE Money). Helene worked
for GE Consumer Finance for 10 years. She held several roles throughout her
employment at GE such as staffing analyst, operations analyst, communication
specialist, operations specialist as well as the role of administrator over
several facilities. In 2005, while with GE Consumer Finance, Helene received
the America’s Award for her outstanding work.
Helene
also has very strong marketing expertise in both the B2B and B2C arenas.
Helene
studied at Eckerd College and the University of Phoenix in Tampa in Business
Management and Marketing.
